These Terms and Conditions, together with any and all other documents referred to herein, set out the terms under which Courses are sold and provided by us. Please read these Terms and Conditions carefully and ensure that you understand them before confirming your place on our course. Confirmation of your place is signalled by the receipt of course payment in full, within 14 days of being sent your Invoice. You will be required to read and accept these Terms and Conditions when making your course payment.
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Attendee”: means the individual whose name and details are set out in the Booking Form completed on Eventbrite and who intends to join the Course.
“Booking Confirmation”: means our acceptance and confirmation email sent to you in receipt of your payment.
“Booking Form”: means the online booking form via Eventbrite completed by you to order your place on the Course.
“Contract”: means a contract for your purchase and our sale of the Course, in the form of booking confirmation and invoice an email sent to you following your registration of interest on Eventbrite as explained in Clause 6;
“Course(s)”: means the course and services as specified in your Booking Form (and confirmed in our Booking Confirmation) which are to be provided by us to you, the Attendee.
“Fees”: means the fees payable by you for the Course as set out in our Invoice.
“we/us/our”: means Comma Press, a Private Limited Company by guarantee without share capital use of 'Limited' exemption, registered in England with Company number 06390368 and its registered office and main trading address at Studio 510a, 5th Floor, Hope Mill, 113 Pollard Street, Manchester, Greater Manchester, M4 7JA
2. Access to and use of Our Website
Access to Our Website is provided “as is” and on an “as available” basis. We may alter, suspend, or discontinue Our Website (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Website (or any part of it) is unavailable at any time and for any period.
3. Age Restrictions
It is anticipated that all Attendees will be over 18 years of age
4. International Customers
Our Courses are available to UK customers only. This will be indicated on the Course details on Our Website or in marketing materials.
5. Courses, Pricing and Availability
5.1 We make all reasonable efforts to ensure that all general descriptions of the Course, on Our Website or otherwise available from us, correspond to the actual Course purchased by you for the Attendee. Please note that the content of the Course may vary depending on various circumstances.
5.2 All prices on Our Website do not include VAT because we are VAT exempt and VAT will not be charged.
6. Booking Forms – How Contracts Are Formed
6.1 Before submitting your Booking Form to us via Eventbrite you will be given the opportunity to review your Booking Form and amend any errors. Please ensure that you have checked your Booking Form carefully before submitting it.
6.2 No part of Our Website constitutes a contractual offer capable of acceptance. Your Booking Form constitutes a contractual offer that we may, at our sole discretion, accept. Our acknowledgement of receipt of your Booking Form does not mean that we have accepted it. Our acceptance is indicated by us sending you an Invoice. Only once you have paid for the course will there be a legally binding contract between us and you.
6.3 Booking Invoice shall contain the following information:
6.3.1 Confirmation of the Course ordered;
6.3.2 The Fees payable for the Course ordered including, where appropriate, taxes and other additional charges; and
6.3.3 The name of and other information set out on the Booking Form relating to the Attendee.
6.4 If you change your mind, you may contact us to notify us that you wish to cancel your Booking or the Contract subject to these Terms and Conditions. For details of your cancellation rights, please refer to Clauses 9, 10, 11 and 0.
6.6 We may cancel your Booking at any time before we begin the Course in the following circumstances:
6.6.1 The required personnel and/or required premises or materials necessary for the provision of the Course are not available; or
6.6.2 An event outside of our control continues for more than fifteen (15) working days (please refer to Clause 0 for events outside of our control).
6.7 If we cancel your Booking under sub-Clause 6.6 and we have taken payment from you in respect of that Course, any such sums will be refunded to you as soon as possible and in any event within fifteen (15) working days from the date of our cancellation. If we cancel your Booking, you will be informed in writing by email.
7.1 Payment of the Fees for the Course is due within 14 working days upon recieving your Invoice. If your Booking Form (registration via Eventbrite or email) is received less than two weeks before the start of the Course the Fees will be due immediately after recieving your Invoice. The Fees and payment details will be confirmed in the Booking Invoice.
7.2 We accept the following methods of payment (without any additional fee):
7.2.1 Bank Transfer
8. Provision of the Course
8.1 As required by law, we will use all reasonable endeavours to run the Course with reasonable skill and care, consistent with best practices and in accordance with any information provided by us about the Course and about us. Please refer to Clause 10 for your statutory cancellation rights.
8.2 We will make every reasonable effort to run the Course on the date(s) set out in the Booking Form. We cannot, however, be held responsible for any delays if an event outside of our control occurs. Please refer to Clause 0 for events outside of our control.
8.3 If we require any information or action from you in order to provide the Course, we will inform you of this as soon as reasonably possible.
8.4 If the information you provide or the action you take under sub-Clause 8.3 is delayed, incomplete or otherwise incorrect, we will not be responsible for any delay caused as a result. If additional work is required from us to correct or compensate for a mistake made as a result of delayed, incomplete, or otherwise incorrect information or action that you have provided or taken, we may charge you a reasonable additional sum for that work.
8.5 In certain circumstances, for example where we encounter a technical problem, we may need to delay, suspend, or otherwise interrupt the Course to resolve the issue. Unless the issue is an emergency that requires immediate action, we will inform you in advance by telephone or email before delaying, suspending, or interrupting the Course.
8.6 If you do not pay us the Fees for the Course as required by Clause 7, the Attendee will not be able to attend or take part on the Course.
9.Your Legal Right to Cancel (Cooling Off Period)
9.1 You have a legal right to a “cooling off” period within which you can cancel the Contract for any reason. This period begins once we have sent you a Booking Confirmation, i.e., when the Contract between you and us is formed and we acknowledge the payment of your course fees. The period ends at the end of 14 calendar days after that date.
9.2 If you wish to exercise your right to cancel under Clause 9.1, you must inform us of your decision within the cooling off period. Cancellation by email or by post is effective from the date on which you send us your message.
9.2.1 Email: firstname.lastname@example.org
9.3 We may ask you why you have chosen to cancel and may use any answers you provide to improve our Courses and services in the future, however, please note that you are under no obligation to provide any details if you do not wish to.
9.4 At our sole discretion, we may go further than what is legally required, and we may accept a cancellation request at any time after the cooling off period. Such acceptance may be subject to additional terms as we deem reasonable including, but not limited to, partial refund, and additional funds being payable to cover the costs we incurred in connection with your Booking and are unable to recover or mitigate.
10. Cancellation Policy
10.1 If you are unable to attend the Course you are requested to let us know as soon as possible. Our cancellation terms are:
10.1.1 up to 2 weeks before the Course start date – 100% refund of the Course fee;
10.1.2 after the first two sessions of the Course – 25% refund.
10.1.3 anytime after the third session of the course – 0% refund
11. Our Rights to Cancel
11.1 For cancellations before we begin the Course, please refer to sub-Clause 6.6.
11.2 We may cancel the Course due to an Event outside of our control (as under sub- Clause15.2.3), or due to the non-availability of required personnel and/or required materials necessary for the provision of the Course. In such cases we will refund to you all payments made by you in respect of the cancelled Course within fifteen (15) working days of the date we notify you of the cancellation. Refunds will be made using bank transfer for UK accounts only. No refunds will be issued to individuals purchasing using an international bank account.
12. Problems with the Course and your Legal Rights
12.1 We always use reasonable endeavours to ensure that our Courses are trouble-free. If, however, there is a problem with the Course please contact us as soon as is reasonable possible via email: email@example.com.
12.2 We will use reasonable endeavours to remedy problems with the Course as quickly as is reasonably possible and practical.
12.3 We will not charge you for remedying problems under this Clause 12 where the problems have been caused by us or where nobody is at fault.
12.4 As a consumer, you have certain legal rights with respect to the purchase of services. For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local Citizens Advice Bureau or Trading Standards Office.
13.2 Nothing in these Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence (including that of our employees, agents, or sub-contractors), or for fraud or fraudulent misrepresentation.
13.3 Nothing in these Terms and Conditions seeks to exclude or limit our liability for failing to perform the Course with reasonable care and skill or in accordance with information provided by us about the Course or about us.
13.4 Nothing in these Terms and Conditions seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
Events Outside of Our Control (Force Majeure)
14. Liability Cont.
14.1 We will not be liable for any failure or delay in performing our obligations where that failure or delay arises out of or in connection with any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action or decree, epidemic, pandemic or other natural disaster, or any other event that is beyond our reasonable control.
14.2 If any event described under this Clause 0 occurs that is likely to adversely affect our performance of any of our obligations under these Terms and Conditions:
14.2.1 we will inform you as soon as is reasonably possible.
14.2.2 we will inform you when the event outside of our control is over and provide details of any new dates, times, or availability of the Course as necessary.
14.3 if the event outside of our control continues for more than twenty-eight (28) calendar days we may cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and, in any event, no later than fifteen (15) working days after the date on which we inform you of the cancellation.
15. Communication and Contact Details
15.1 If you wish to contact us with general questions or complaints, as well as course related queries including cancellation enquiries you may contact us by email at firstname.lastname@example.org (please note we will only be available during our opening hours 9-5 Mon-Fri)
16. Complaints and Feedback
16.1 We always welcome feedback from our attendees and, whilst we always use all reasonable endeavours to ensure that your experience as customers of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.
16.2 If you wish to complain about any aspect of your dealings with us, please contact us in one of the following ways:
16.2.1 – Await a course evaluation form which gets sent out mid way through the course and is filled anonymously
16.2.2 – Contact us directly by email: email@example.com
17. Data Protection
18 Other Important Terms
18.1 We May Transfer (assign) our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if we sell our business). If this occurs, you will be informed by us in writing. Your rights under these Terms and Conditions will not be affected and our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
18.2 You may not transfer (assign) your obligations and rights, under these Terms and Conditions (and under the Contract, as applicable) without our express written permission.
18.3 The Contract is between you and us, the Contract is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
18.4 No failure or delay by us in exercising any of our rights under these Terms and Conditions means that we have waived that right, and no waiver by us of a breach of any provision of these Terms and Conditions means that we will waive any subsequent breach of the same or any other provision.
18.6 We may revise these Terms and Conditions from time to time in response to changes in relevant laws and other regulatory requirements. If we change these Terms and Conditions at any time, we will give you at least fifteen (15) working days written notice of the changes before they come into effect.
19. Law and Jurisdiction
19.1 These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the laws of England and Wales.
19.2 Any disputes concerning these Terms and Conditions, the relationship between you and us, or any matters arising there from or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.